Stream+ payment method
I would like to use my Debit/Credit Mastercard instead of my regular Mastercard. When I do, the message appears: "There was an issue processing your payment. Ensure the card information you entered is correct. Check that your billing address matches your card's address. If you still have problems, try using a different card, or contact your banking institution." I've ensured all my address for Mobile/Home all match. Are debit/credit cards not allowed?
Issues cancelling Stream+ (not showing on account)
I am being charged for two stream+ subscriptions but on my account there is only one subscription showing. I have called support multiple times over the last 4 months and each time they assure me this extra subscription is cancelled but each month I still get billed for it. Does anyone know how to get rid of it if you can't see it on your account?
Stream+ Unable to purchase
I've made multiple attempts to try and purchase a Stream+ Premium Subscription. When I reach the checkout I'm continually redirected to a page that says "Thanks for your interest ... this subscription is only available for Telus customers who have certain Telus services". To clarify, I have a Telus phone plan. I've contact customer support they confirmed I should be able to purchase the subscription, they advised me to complete an online ticket for subscription services detailing my issue. That was three weeks ago. I contacted customer support again, my account was deleted an recreated and still no luck. They said to give it 24 to 48 hours, after recreating my account for their database to update and try again. Again no luck.Stream+ subscription double charge
I subscribed to stream + via EPP back in November. First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well). Next cycle, on December 6th I was charged twice again. Spoke to an agent for over an hour and the agent couldn’t resolve. Advised to submit a support form and should hear back within 10 business days. no reply, called EPP support 3rd time. Agent couldn’t resolve and offered credit towards my cellphone bill. She advised she will escalate but so far has hear nothing. can someone please advise / help on this matter???
Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.Amazon Prime-related issue with Stream+ Basic subscription
I'm raising an issue with Amazon Prime while on a Stream+ Basic subscription. Hello, I've been struggling with the following issue for over two hours today. First, I signed up for Stream+ Basic through TELUS. My Netflix and Disney+ subscriptions were working fine. After clicking the "Activate Amazon Prime" button and going to amazon.ca, a screen appeared asking if I wanted to switch Prime to my wife's account. I clicked the "Switch Account" button to switch my account. However, the account didn't switch, and my wife's Prime subscription was activated. This issue is clearly caused by an issue with amazon.ca (I think it's not TELUS's fault). So, I chatted with an Amazon customer service representative, but the conversation was extremely frustrating. I found out the reason: the customer service representative's administrator screen showed my wife's account status as "Standard" instead of "Prime" making it impossible to resolve. The customer service representative also said this was the first time this had happened and that they didn't know about it. So, we've both agreed that this issue can only be resolved by contacting TELUS. I tried the TELUS website, but the chatbot didn't respond, so I'm posting on the forum. My only request is to transfer Prime to my account, not my wife's. (My wife's account currently can't be used for purchases due to Canadian payment issues.) This issue hasn't been resolved, which is causing significant inconvenience. I hope a TELUS representative can help resolve this issue. My stream+ basic account was linked to the wrong Amazon Prime account, so I need to switch accounts immediately. Please help!TELUS Stream+ FAQ: Premium Streaming Bundle Guide
TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with ads Disney+ Standard with ads Stream+ Premium includes: Netflix Premium Disney+ Premium Key Features Exclusive to existing TELUS customers No long-term commitment required Cancel anytime flexibility Multi-device access (TV, laptop, smartphone, tablet) Powered by the TELUS wireless network Purchase and Activation How to purchase: Visit the Stream+ page Select your preferred plan Pay with credit card (only payment option) Activation process: Purchase the Stream+ bundle Wait for the activation emails Click "Activate Now" in each email Follow setup instructions Managing Existing Accounts Netflix and Amazon Prime: Link your existing account Billing transfers automatically to TELUS Disney+: Link your account Check current subscription to avoid double-billing Cancellation Steps Log into My TELUS Navigate to Subscriptions tab Click "Manage" for your subscription Select "Cancel my subscription" Note: Service continues until the end of your billing cycle When to Contact TELUS Contact TELUS support if you experience: Problems linking existing accounts Missing activation emails Billing issues Questions about features or compatibility Version FR
