Amazon Prime-related issue with Stream+ Basic subscription

I'm raising an issue with Amazon Prime while on a Stream+ Basic subscription.

Hello,
I've been struggling with the following issue for over two hours today.

First, I signed up for Stream+ Basic through TELUS.
My Netflix and Disney+ subscriptions were working fine.

After clicking the "Activate Amazon Prime" button and going to amazon.ca, a screen appeared asking if I wanted to switch Prime to my wife's account. I clicked the "Switch Account" button to switch my account.

However, the account didn't switch, and my wife's Prime subscription was activated. This issue is clearly caused by an issue with amazon.ca (I think it's not TELUS's fault).

So, I chatted with an Amazon customer service representative, but the conversation was extremely frustrating. I found out the reason: the customer service representative's administrator screen showed my wife's account status as "Standard" instead of "Prime" making it impossible to resolve. The customer service representative also said this was the first time this had happened and that they didn't know about it. So, we've both agreed that this issue can only be resolved by contacting TELUS. I tried the TELUS website, but the chatbot didn't respond, so I'm posting on the forum.

My only request is to transfer Prime to my account, not my wife's. (My wife's account currently can't be used for purchases due to Canadian payment issues.)

This issue hasn't been resolved, which is causing significant inconvenience.
I hope a TELUS representative can help resolve this issue.

My stream+ basic account was linked to the wrong Amazon Prime account, so I need to switch accounts immediately. Please help!