What is going on?
So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's odd. Then there's the fact that when I ask the virtual chat assistant about payment arrangements, Im told the account owner or manager needs to sign in to do that. I've checked my account and I'm still the only one on it and Im set as owner, so what's going on there? Then Im wondering what the live chat teams hours of operation are, does anyone know? Whats happening to Telus? I've been with them for 15 years now and I cannot keep up with my bill in the last 14 months! My bills are upwards of $700/month due to playing catch-up and it just keeps getting worse. 3 months ago I put $600 on a $764 bill and withina who and a half, the new bill came out and I was back up to owing $632!!! How the heck am I supposed to keep up with this highway robbery???
Telus raising prices unprecedented.
Hi, Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to the same person and not rectify the situation. They then emailed me telling me that they were gonna call me back so I can speak with the manager and they never did, It ended up being the same person I spoke to when I was put on hold. Before I reach out to CCTS I am reaching out on here in hopes to find a solution. I was offered a specific plan if I transferred All four lines in my family to tellus. For a year, it was great but come 2025. They raised the rates with no questions asked. I find this very disloyal that they did not honour the original agreement. Me and my family feel scammed. Here the the price differences in monthly bills.
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.
Unauthorized charges
Hello, I am contacting you because I got charged $900 more than I expected. My internet plan is $40 and this month I just got the bill of $940. Please see the story below and I have also created a post in Reddit. The person named El-Eric suggested that I also create a post here to have in resolved. Day 1: Everything started with an unstable Wi-Fi connection. I phoned Telus, and the CSR said they would try to fix it remotely. They mentioned I might receive a text from their support team confirming it was resolved; if not, they would send a technician the next day to troubleshoot. By the end of Day 1, I never received any text or call—only an email saying a technician would be coming the next day. Day 2: The technician arrived, and we talked about my unstable Wi-Fi. He suggested it might be due to my old modem. He went back to his work truck, replaced it with the newer Wi-Fi 6E modem, and then left. We never discussed any charges, and he never told me I should expect a bill for the visit or the hardware. A couple of days later, I was shocked to receive a $672 bill. For what? I was never told I would have to pay for fixing my Wi-Fi, nor was I told there would be any charges for hardware. Fast forward to a few days ago, I received my actual bill—and the amount was even higher, including a $200 diagnostic fee, bringing the total to around $900. I was never informed about this either. For my ~$40 plan, this is ridiculous. I then contacted the loyalty department, and the representative there was also shocked. She said she needed 2–4 days for her manager to review the call recordings to confirm that I was never advised about diagnostic or hardware fees. I really hope they call me back soon. I also removed my pre-authorized payment to avoid being automatically charged. If you need more information please let me know. Thanks again for taking this case seriously.
Why did Telus send my outstanding balance to collections before statement due date?
They sent my outstanding balance to collections, effectively screwing my credit, less than one week after I suspended my services. The due date on my final bill, which was never actually sent to me by email OR snail mail, is September 24th. The current billing cycle is for a month that I didn't have any services through them. This is absurd.
Sent to collections
Hi Telus Support I cancelled my account in Sept 2024 and paid in full Telus even refunded me 140 prorated In Dec 2024 a new bill appeareddespite my account being cancelled I had autopay enabled but no payment was taken no call was made and no request to return equipment was ever communicated In Aug 2025 I was shocked to learn the account was sent to Collections dropping my credit score from 840 to 694 I contacted the collections agency no response and spent 15 hrs on the phone with Telus but received no real help. Furthermore, I am pretty sure the equipment was already installed in the apartment when I started renting it.
Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it is a real bill but mobility couldn't tell me what it was and transfered me to Internet services. They couldn't tell me what it was so they transferred me again. The next person said it was for an installation under a corporation but couldn't tell me much more. I told them that I don't have a corporation and that I never authorized anything. This was about 1.25 hours into this and they asked me where I lived and I told them so they transferred me again. I was on hold for 2 hours and finally gave up due to an appointment I had to go to. I now have to phone again on money because the letter said they are going to send a collection agency after me and it could affect my credit rating. I don't have the time to sit on the phone for 3 hours at a time while they transfer around the county because customer service doesn't know what this charge is about. What would my next step be to get this resolved? I have until August 27th apparently to get this taken care of.
Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.
