Cannot Delete a Channel?
I see, checking the Forum, that this issue has occurred before. I am trying to remove a channel from my account (I'll likely be adding another to replace it). When I navigate to the online section of this bizarre site I get the following message below. (I have been trying for 2 days from my phone and my desktop!) The solution given in the past was to contact customer support. Obviously the person that wrote this "Solution" has NEVER TRIED CONTACTING CUSTOMER SUPPORT! This sure looks like a website issue?
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.
Do Not upgrade Optik TV Digital Box until you have to.
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of. No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description. Search used to be able to search live TV and demand for easy series record. Now it just shows on demand. Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching. Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.Only want to record one hockey series
I haven't found a way to only record a series for the Edmonton Oilers hockey games. Its appears that its recording all hockey games for that particular day that the Edmonton Oilers are playing. What a pain of having to constantly delete all the other NHL games that were recorded. Has anyone else experienced this?
Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
Early termination fees for services that are not available at new address
I am 10 months into my 2-year contract for Telus PureFiber 250 and Optik TV. I moved to a new apartment where Telus PureFiber is not available, otherwise I was planning to move my account to the new location. But Telus is now charging me almost $400 for the remaining 14months on my contract. I tried calling customer support and they could not do anything. I work from home and need fiber internet. I honestly cannot afford to pay this amount at the moment and I don't understand why Telus is charging me when their services are not available at the location. How is this my fault? What can I do?Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
