Locking former customers out of bills
After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is a nightmare. Roger made the cancellation for me when I switched. I went to go check my Telus bill as I wanted to confirm my last bill was handled properly, as I prepaid for the month and was owed a refund on my unused time, but I am completely locked out of my bills and the telus app. Everywhere I look on Telus, it says that I should be able to see my bills from the last 18 months. Even the AI helper says that I should be able to access these bills. I don't think it's too much to be able to see your last bill or at the very least have it sent to you. Is there a way to get the bill with the cancellation and calculation of the return on it? I tried to include a screen cap of my account, but shocker, not working. Basically, my account says that it's cancelled and there's no way to manage or check bills. The app locks me out because my account is not active.Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
$200 cancellation fees PLUS Service charges
Wondering if anyone can help with this. I moved to Calgary Alberta in 2024 and set up internet services with Telus through my corporate rate in early November 2024. I have decided to move back to Toronto and my landlord provides internet services so I no longer need Telus services. Side note. Last year when I signed up I also bundled with my phone plan. Back in February I transferred to Roger’s and there was no cancellation fees or hassle like this. When I signed up for my services with Telus I was sold on the fact that I could cancel anytime and there would be no penalty. They kept saying that and I remember thinking that was a good thing because I wasn’t sure how long I would be in Alberta in case I decided to move back to Toronto. Today I called in to tell them I would like to cancel my services and explained my reason why. I was told that since I was cancelling 13 months early to a 24 month agreement I would have to pay $190 plus tax in cancellation fees plus my monthly bill for the next 13 months. They told me I should transfer my account to my new home or transfer it to someone else. I am so extremely disappointed in Telus and its representatives and I am so tired of feeling bullied by these big corporations that tell you one thing to get you to buy the product and then it turns out to be a complete lie. The lady I spoke with said I agreed to this when I signed up. The document they make you electronically sign in store is dozens of pages long. When they tell me cancel anytime to cancellation fees I take them at their word. I didn’t cancel my services with Telus because I wasn’t happy with the service itself. I am cancelling because I am moving away. I am being treated like a number and not a human being. What this has done for my experience is that in the future I won’t want to sign up with Telus services because I feel cheated and lied to. I feel helpless and don’t know what to do. I can’t afford to pay this money for something I’m not using anymore. can anyone help??
Telus unfair and deceptive business practices
BEWARE of Telus unfair and deceptive business practices! Despite submitting multiple cancellation requests for my home services, I continue to be charged for services I no longer use or have expressly requested to be terminated. This practice is not only misleading but also appears to be a deliberate attempt to collect payment for services that customers have clearly opted out of. In addition, my Telus email account was deleted without any prior warning or notification. This action has had serious consequences, as it sabotaged my ability to receive critical financial communications from my banks and government institutions. It also disrupted my contact with family and friends, causing significant stress and hardship.