Forum Discussion
Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27.
Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account.
I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow.
WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING?
I CLOSED MY ACCOUNT.
CANCEL THE APPOINTMENT.
I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
1 Reply
TELUS_SupportOfficial Support Team
Hi there, thanks for reaching out. For everyone’s privacy and security, we’re not able to complete account-specific changes through public posts. Our Home Services team can review your cancellation, ensure the installation appointment is fully removed, and confirm there are no charges. Please send us a private message with your account details so we can look into this.
