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Re: "Television signal has been lost"
My third party router support team is able to help me set the router up to support multicast, but they need my Telus VLAN ID (between 1 and 4094) and the IP configuration (default or static). This is technically not specifically assisting with my third party router, as it is directly related to my Telus service; therefore, would you be able to assist me in obtaining this info?2.5KViews0likes1CommentRe: "Television signal has been lost"
Thanks for confirming this. That means either I need to figure out if there’s a way to enable multicast support on the router, or switch to a very cumbersome setup. Would bridging my third party router instead of the NAH make a difference?2.7KViews0likes0CommentsRe: "Television signal has been lost"
That’s why I turned to the community, as I know Telus Tech Support can’t help with third party equipment. That said, strictly speaking of the PVR, tech support simply said it needs internet. Well, it has internet, so there must be more to it than that. Can you speak to the specific needs of the Telus Optik PVR in terms of network requirements? This question is exclusively related to my Telus equipment and is not related to my third party router.2.7KViews0likes0Comments"Television signal has been lost"
Hello, all. I choose to use my own router, so my setup is Telus NAH—>own router—>Telus Optik PVR. I have port 1 of the NAS bridged, to which the router is connected. This setup has always been working fine for me until recently, when we switched to an eero router. Now, when I watch live TV, the channel will play for about 5-10 seconds, then freeze, followed by a screen saying "television signal has been lost". All of my streaming services and other internet-enabled entertainment devices are connected to the same router via the same switch and work fine. Even the on-demand section of the Telus Optik PVR works fine - it is just the live TV portion having the issue. I have confirmed that bypassing the router fixes the issue. Given that all the other internet services and even Telus on-demand works fine, I know there is no issue with the internet. The live TV is obviously getting a signal as well, because it plays just fine for 5-10 seconds. So, my question is, what is it that the live TV specifically needs in order to work that the router may be blocking? Cheers, Chris2.9KViews0likes7CommentsRe: NH20T Network Access Hub - Bridge Mode
Thanks very much for all the info! I went ahead and bridged the NAH. I think what may have been causing the extra IP on Telus’ end was an extra device I had plugged directly into the NAH, as Pattydee3 suggested. I’ve now connected it wirelessly to the eero, which should hopefully prevent this issue. This brings up another issue. Any time I enable bridge mode, once the NAH restarts, the status LED is gone. Under system settings, the slider is off and greyed out, and attempting to change it gives me an “invalid instance” error message. I’ve gone through a few factory resets, which re-enables the LED - but as soon as I bridge the NAH the light goes out again. Is this possibly intentional to draw a tech’s attention to the fact the NAH settings have been messed with? Anyone else notice this? This might be worth it’s own topic…3.8KViews0likes0CommentsRe: NH20T Network Access Hub - Bridge Mode
Thanks very much for the informative response! This is more or less what I thought - although far more eloquently explained than my meagre comprehension of networking. Any thoughts on the Telus tech's assertion that the NAH should not be bridged? Could it be that the multiple IPs they were seeing on their end was because the NAH was in fact not bridged in the first place, and not because I did have it bridged?3.9KViews1like1CommentNH20T Network Access Hub - Bridge Mode
I'm running an eero mesh network connected directly to the NH20T network access hub. Spent some time today with a Telus tech discussing bridge mode. My understanding has always been that if you're running a router on your network, the modem should be bridged. This tech was telling me the NAH should not be bridged, as it will cause multiple IP addresses "on their end" and will cause issues. Honestly, I have no idea what that really means as far as its implications. Is anyone else running the NH20T with their own router? Have you bridged it or are you running it in router mode with no issues? I find this device to be a bit strange: it's a modem but it's not a modem, and it's a router but it's not a router - it's a network access hub... whatever that means. Would appreciate any advice...4.1KViews0likes5Comments