Maybe a better spot for this post is on Reddit and not on a Telus help forum. The escalation team said I should go to a store for quicker access to a phone.
I’m frustrated enough with Telus EPP experience I may cancel and go back to Rogers! I ordered an iPhone and the box from Telus via UPS had only the packing paper. There was no phone, nor iPhone box. Just packing paper. The UPS driver took it back and...