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riChal
Neighbour
Joined 6 years ago
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Fibre Outage in Edmonton?
I live in an apartment on the NW side of Edmonton city centre and haven’t been able to go online for about a week. My phone connects to the wifi and my PC is connected via ethernet cable, but I can’t access any websites or play anything online with either device (as well as my laptop and Alexa). The lights on my modem show that everything is working fine on my end (I have the white PureFibre tower thing). I’ve tried calling many support lines but with each one I am asked for a 4 digit code before I can speak to an agent...? I didn’t have to make an account or anything when I first got the internet, so I just hang up each time. I also tried to make a Telus account to try using the My Wi-Fi app, but in the sign up page I am asked for my Telus phone number, which I don’t have since I still use my US AT&T number since I just moved back from there. I’m basically left in the dark here waiting for it to solve itself.3.6KViews0likes2Comments