I’m basically left in the dark here waiting for it to solve itself.
If my internet was down, I wouldn't be sitting back hoping the tech fairy will fix things. Contact tech support. Typically you can set a 4 digit identifier on your account that they may use as verification. If they are trying to verify first now, and you get it wrong, it should still allow you to reach someone for help.
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I would first restart the router; there were no outages on Fibre as far as i know.
Have you tried checking your DNS on your computer?
please contact TELUS support ( https://www.telus.com/en/bc/support/contact-us ) in case your problem persists.