Unable to manage Optik TV

[redtide]

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. 

"Looks like something went wrong. Please Try Again"

After goggling this it seems its a common error but i cant find a solution. 

Very frustrating when the support line tells me to make my changes online and then this happens. Please help...

[Jnk]

I’m having the exact same problem. I’m a new subscriber and so far this is very frustrating.

[TELUS_Support]

Hey @redtide and @Jnk - please change your channels by going Here and logging in with your My TELUS credentials

[Mackie]

Telus, this isn’t an answer. My Telus app hasn’t worked for a year. Trying to manage tv services, that is.

[1976]

I am experiencing the same issue; I am unable to change the theme channels.

[TELUS_Support]

Can you elaborate more on your situation?

- How long ago did you sign up for TV service?

- Were you able to change channels before?

- If you were able to change it before, when did it stop working?

- What is the error you're seeing?

Thanks!

[Mackie]

Can you elaborate more on your situation?

Unable to manage tv Services through the MyTelus app. The SmartHome Security services are also unavailable. The only item I can access is internet.

- How long ago did you sign up for TV service?

We moved to our current address Dec 15, 2023

- Were you able to change channels before?

It worked while living at our previous address. Prior to Feb 2022.

- If you were able to change it before, when did it stop working? After Feb 2022

- What is the error you're seeing? Here’s a screen shot.

Chris McKinnon

[TELUS_Support]

Can you send the screenshot again, we don't see anything. 

[1976]

I cannot change channels and themes on the website, could I have any help, please?

[Mackie]

Chris McKinnon

[Mackie]

 

[JackWest]

I have the same problem, and it seems like this has been a common issue for a while. In fact, I think “Looks like something went wrong” might just be Telus’s new motto. I call Telus loyalty reps whenever possible to make changes even though it can be a grind.

[TELUS_Support]

Hey @JackWest - The way to change your theme packs is to go Here and tap on I am an existing client - this will allow you to log in to your My TELUS account 

[Mackie]

There’s no link in your “Here” 

[1976]

I have the same problem; I can't change my packs.