TELUS TV Feature Updates - Ongoing

[Optik-Kate]

Dear Neighbours, 

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. 

Q4 2024: (note: had to remove previous updates due to character limits on post)

• Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
• Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
  • 1x: Scroll at 2x speed.
  • 2x: Scroll at 8x speed.
  • 3x: Scroll at 24x speed.
• Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
• Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
• Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
• Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
• Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.

Q3 2024:

• Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
• Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
• Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
• Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
• Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Regards,

Your Friendly Neighbourhood TV Product Development Team.

[starchoice]

@Optik-Kate, I guess you haven't seen my post on "restart". Seems like getting the existing features working should supercede developing "enhancements".

Restart/Resume Not Working 

---

@Optik-Kate wrote:

• Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.

---

By the way, I had my third technician visit tonight trying to solve the problem with no success. Does the development team just come up with an idea which is executed by a development team? Where is the technical support when it's not working? These problems and glitches appear to be beyond the scope of your technicians.

[Timmah2]

Is there an ETA when the closed caption size issue will be fixed. Doesn't matter the setting they are huge and white on black.

[TELUS_Support]

We don't have a timeline on this specific issue, but our team's aware and will have an update asap.

[stefhelm]

Regarding the 21-T box:  the HDMI CEC behaviour changed at some point.  For a long time, it would immediately turn my tv back on after I turned it off.  I had to disable the feature.  After quite some time,  I tried again this week.  The above issue is now gone, but now the Telus box now seems to wake up and turn everything on around 7 in the morning.  For fun, I swapped out the box with one from another room, and it behaves the same.  The CEC function is super nice and makes my tv, stereo and Telus box play nice together.  I'd like to use it.  But this turning itself on in the morning is not ideal.  Any chance this has been seen or is known about?  HDMI CEC is a pain at the best of times, but it's so close to working!

[PaulB_]

Has the TELUS STB that doesn't work with our Sony soundbar work yet?  Haven't tried it in a bit because that is my wife's TV.

Recently they wanted to watch the Grammys and I said they have to use the TELUS TV+ app on the Google TV, daughter said the picture looks like really pixilated. 

I am also afraid to ever switch to one of these Android STBs because I heard the picture looks awful.

Has TELUS gotten rid of so many employees that the contractors do not care about doing a good job?  The Android boxes are a failure.