Satellite TV Receiver issues

[rooktv25]

I have a 9241 PVR which has already been replaced once but the problem persists.  Certain channels (and more all the time) come in like the video is jerky.  Very irritating.  I did speak to a Telus agent who told me this was an ongoing issue with this model - FIX IT!!

The picture quality is only blurred with the 9241 - my other receiver is fine.

Anyone else having this problem??

[Winkfarm45]

Same problem here on a 9241 receiver. Most channels are so jerky I think I’m having a seizure. I don’t know if it’s a frame rate issue or what. 

[rooktv25]

Right? Telus told me it was a glitch with that receiver

[Adella]

Did they offer to replace said receivers?

[rooktv25]

Yes! I have replaced mine but the problem persists. My regular receiver (not a pvr) works fine.

[Adella]

On a different topic, did they send you the receiver and then you had to contact TELUS to register the new one you received?

[rooktv25]

Yes

[TELUS_Support]

Appreciate your patience with getting the new receiver. Is the new one you were sent working for you, or are you still experiencing issues?

[rooktv25]

No. It did not solve the problem

[TELUS_Support]

Gotcha. We'll send you a private message to discuss further, thanks.

[Adella]

On a completely new topic, rumor has it that Telus satellite TV is going to be discontinued. I have has this service since its inception. I realize it is piggy backed on Bells service. If it is discontinued what options will subscribers have for new TV service?

[TELUS_Support]

There is no plan as of now for a turndown of our TELUS Satellite TV service.