Forum Discussion

Joanne_N's avatar
Joanne_N
Friendly Neighbour
2 years ago

PVR not recording ANYTHING - plus weird error about too many tvs recordings

Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a li...
Joanne_N's avatar
Joanne_N
Friendly Neighbour
12 months ago

So, here we are three months later and having the same issues again đź™„. PVR's are not recording scheduled programs again (or anything for that matter) and we're getting this message when we try to back up live TV: "Rewind is not available. Too many TV's in your home are watching or recording live TV". Sigh. Will be calling Telus in the morning.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Let us know if our team is able to get everything sorted for you!

  • Joanne_N's avatar
    Joanne_N
    Friendly Neighbour
    12 months ago

    Thanks. I called TELUS Tech Support at 1-888-811-2323 this morning and they were able to get everything working again by remotely rebooting our system. It was implied that we could do this ourselves by rebooting the our Telus TV Box and our PVR's sequentially. We've done that in the past though, and it didn't solve the recording issues, so...anyway, all good...for now...

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