October
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it's recording, but the PVR red light does not go on and in the PVR menu under Scheduled it shows "Will Record". Bizarre. We have two TVs with PVRs and we've even tried swapping the PVRs to a different TV. Not helping.
We've rebooted everything in the system multiple times and I just went through a reboot of our fibre terminal (with guidance from My Telus while logged in). Did nothing.
We are also getting strange messages when we try to back up on live programs. The error says something like too many tvs in the home are recording or watching live tv.
Help
October
Hello! Feel free to send us a private message and we can discuss further, thanks.
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Monday
U need assistance with this exact same issue . Pvr box isn’t recording
Tuesday
Wednesday
Hi - we'll send you a private message
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
Us too!! This just started happening. Exact same details as you. I tried the same troubleshooting methods too.
October
I got a call back from Telus shortly after I posted this (from their tech support 1-888-811-2323). A lovely lady named Colleen had me unplug both our PVRs and she remotely rebooted our system. She had to do it a couple of times, having me plug in and restart our PVRs in between reboots. It finally worked (45 minutes on the phone with her). Scheduled recordings now record and recording of live programs also works on both of our PVRs. It's too bad its so tough to troubleshoot this stuff and get assistance from Telus. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I called; not helpful. Colleen did say if this happens again they will replace both PVRs. Hope this helps you Linda and anyone else with the same problem; I've seen a lot of threads about this issue.
October
October
Hey, Linda. Have you received a callback from our team about this?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
October
Gotcha. Feel free to send us a private message here and we can connect you.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
November
We have had this problem for many weeks. I have tried booting and rebooting, deleting old recorded shows, etc… but nothing works. Telus app says I might need to update? but not how, where to get more info or help. Extremely frustrating.
November
October
Gotcha. Feel free to send us a private message here and we can connect you with our team.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
November
Having the exact same problems with PVR not recording as in this thread and others. What is the fix?
November
November
November
November
Didn't realize this thread was active when I just opened a new one on the same issue. As I mentioned in the other, I have been dealing with Series Recording (not) for months and have done the cancel/re-schedule and factory reset (by both me and a Team Member) multiple times with no success. They finally sent a new Digital Box, which seemed to correct the issue for about a week, but the problem has returned. So, those anticipating a solution with a Box replacement, don't get your hopes up too high.
November