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Panel takes picture same time everyday

Sammkjones
Friendly Neighbour
Hi,

My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it feels creepy.
1 ACCEPTED SOLUTION

Hi,

Yes, it's as if I was disarming or changing a setting and it takes a picture, except I'm no where near the panel, sometimes in another room, and it's always at 6:44pm everyday.

I've reset the panel a few times, it's still taking the picture.

View solution in original post

10 REPLIES 10

A-B
Community Manager
Community Manager

Hello. Do you mean taking a shot of your home interior as if you were facing the panel? That's definitely odd. Have you tried performing a reset on the panel?

Hi,

Yes, it's as if I was disarming or changing a setting and it takes a picture, except I'm no where near the panel, sometimes in another room, and it's always at 6:44pm everyday.

I've reset the panel a few times, it's still taking the picture.

Gotcha. I'll send a private message to discuss!

Was this fixed because I’m having the same issue?

Yes, the solution needs to be shared. I got my system installed in August 2023 and it has been taking scheduled, daily, unauthorised pictures. I have spoken to phone support 3 times on the matter and they have never heard of this functionality. They offer no solutions except extending the money-back-guarantee period.

This is happening to many customers and needs to be fixed as it is a privacy issue

Sammkjones
Friendly Neighbour

Telus wasn't exactly much help for me. I did some online research and from what I could gather, the company that makes the control panel sent an update to the software that takes a picture once a day and saves it locally only. Can't be removed. What I do is place a piece of tape over the camera around the time I know it'll take the picture. I don't like the idea of it taking a picture without me knowing.

waddaw
Just Moved In

I've come up with a workaround at least. The scheduled time of the daily picture coincides with the panel boot time. So I rebooted it at 4am. So now the only pictures it takes are pitch black nothing.

mnagy
Just Moved In

This is also happening to me. My device is taking pictures at 1:07pm every day. I just called the home technical services and they said this is a known issue with over 100 complaints. Can I be directed to the privacy team for this as I feel like this a customer privacy breach?

Hello. That team is available at 1-800-567-0000 or by emailing [email protected]

 

You mentioned that you spoke with our Home Services team, but have you spoken with our SmartHome Security team directly?