12-06-2023 01:19 AM
Solved! Go to Solution.
12-07-2023 01:27 PM
Your best bet would be to reach out to our SmartHome team directly at 1-855-255-8828 for troubleshooting!
February
PROBELM SOLVED !!!
Just found this morning that the UI has been update on my phone and on the web!
The option to set/unset auto arming/disarming on schedule is back !!!!!
It's accessible by a click on the clock icon.
12-07-2023 01:27 PM
Your best bet would be to reach out to our SmartHome team directly at 1-855-255-8828 for troubleshooting!
January
Same here! I’ve called Telus 3x and they say it’s fixed but it isn’t. I’m glad I’m not the only one
December
I also setup automated arming and now find the settings missing from the app and website UI. I called Support and they had no idea what I was talking about.
December
I have the exact same problem and experienc with the SmartHome Team. They couldn't help me. Didn't know what the feature was since it's not in the app anymore.
December
December
December
January
From what I found:
Telus is using most of the UI from Alarm.com, where that option was available (under automation -> schedules).
A small while ago they completely migrated their system to the smarthome login, while most used the old alarm.com to log in. They disabled the login on alarm.com, and now we are using the new website.
Thing is, since the system is basically from alarm.com, everything works, even if there's options not shown anymore on the control panel.
So for the ones that were savvy enough to get everything automated nicely, now we're stuck with rules set with options the support teams do not know anything about.
I've ordered the remote keyfob and a smart socket; I'll try plugging the socket and creating a schedule for it, then creating a trigger to set the alarm when it turns on.
If it dosen't work I'll use the remote as a bridge and use some electronics I've got at home to frankeinstein a timer to the buttons so it'll arm and disarm at certain times. 10.0.0.1
While those are workarounds that might work, I'm not really happy to get to those extremes just to get through functionalities that should have stayed.
I'll keep you posted on how well it worked!
January
Thanks for the answer, that's a possible avenue of solution! Keep us informed if it works!
January
December
Same here
December
January
January
February
PROBELM SOLVED !!!
Just found this morning that the UI has been update on my phone and on the web!
The option to set/unset auto arming/disarming on schedule is back !!!!!
It's accessible by a click on the clock icon.
February
May
Nice find! What version is your phone app? Are you using an iPhone or Android?
I'm using 5.2.4 (latest version) on Android, but don't see the click icons.
May
I'm using an Iphone, application version is 5.2.6
February
ROBELM SOLVED !!!
Just found this morning that the UI has been update on my phone and on the web!
The option to set/unset auto arming/disarming on schedule is back !!!!!
It's accessible by a click on the clock icon.
February