Desperately need a Telus Home Security Fix!!

[Theoodore]

I have been waiting more than a week to be contacted by Telus security to repair my system.  The panel does not communicate via wifi or cell service. This is the second time in a year that the IQ4 panel has failed.  I have called multitudes of times to get a tech out to repair and still more than a week later and no contact to arrange service.

I am upholding my end of the contract by paying my monthly monitoring fee, but Telus is failing to uphold their end as my system is unmonitored.

Any one have any ideas?

Thanks

[TELUS_Support]

Hi @Theoodore we can check on the status of that contact. Can you please send us a private message?

[Theoodore]

It has been escalated to a case manager. Not sure if you can be anymore effective??

Thanks for the response

[TELUS_Support]

We'd need to gather your info to look in to the escalation. Feel free to send us a private message if you'd like to discuss.

[Theoodore]

tech booked...thanks

IQ4 panel needs update from version 3.4 to 4.4

[TELUS_Support]

Great, thanks for the update. Appreciate your patience!