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Pik TV Browser Log In page does NOT load

AKA
Friendly Neighbour

The log in page does not load at all. All cookies enabled, shields down. I tried google chrome and edge, both updated. I'm on windows 10 also updated. Anyone know why it won't load?

12 REPLIES 12

dru
Community Manager
Community Manager

@AKA Are you still experiencing the issue? 

AKA
Friendly Neighbour

Yes!

 

dru
Community Manager
Community Manager

Very strange. I was able to log in via Chrome on both my work computer and personal Macbook. Can you share the URL you're using?


AKA
Friendly Neighbour

Yes, I think so too.

I'm on https://watchpiktv.com/#/ and click log in on top right corner.

And this is the url once the "site cant be reached" prompt pops up
https://oauth.tv.telus.net/as/authorization.oauth2?response_type=code&scope=opuscisso&client_id=pikt...

dru
Community Manager
Community Manager

If you're logged in on any other devices, can you try logging out of those first? It's possible multiple log-ins are affecting this instance.

AKA
Friendly Neighbour

Its actually my first time trying to use pik tv, I just got it in my internet package..

Hi, I was also able to log into Pik. Have you tried incognito mode by any chance?

Another troubleshooting step I can think of is try logging into https://telustvplus.com/#/

Let us know what you see if you log in

AKA
Friendly Neighbour

Hello, I tried incognito and the link youve sent. Same problem keeps happening. The page is totally stuck in the loading symbol. It doesnt even load to where I need to put my username and password in..

dru
Community Manager
Community Manager

Can you try downloading the app to your mobile device to see if those same credentials work?

AKA
Friendly Neighbour

Hi Dru, I dont have the app on my phone. But my problem isnt with the credentials. The sign in page does not load to begin with.

dru
Community Manager
Community Manager

Can I trouble you for a screenshot of what, exactly, you're seeing?

AKA
Friendly Neighbour

Hi Dru, I attached the screenshot.Screenshot (18).png