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Edit Credit Card details - Browser security
Hello
Not able to update / register credit card info on MyTelus Prepaid account
After selecting - Edit Registered credit card - Site returns the following message
Your browser does not reach the security standards required for us to process online payments. For your protection, please use an updated browser or re-enable your browser's security settings.
We accept these browsers for online payments:
Google Chrome 44 or higher
Internet Explorer 11 or higher
Firefox 40.0.2 or higher
Chrome is up to date - Version 96.0.4664.93 - also tried EDGE - same results from 3 different computers on two different networks
Chat and live Agent support was frustrating getting this looked into
Any body else also having seen similar issues updating payment options recently?
- Looks like prepaid uses a different page for credit cards. You may need to contact customer service to see if they can do it for you. Who knows how long it may take to fix the web page. I suspect they have a coding error detecting the user agent string from the browser.
6 Replies
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xray - Customer service was able to update my info on the Telus side
Thanks again
Off topic question here for those in the know
do you know why the image I posted above is only visible to me if I logon
When not logged in to forum account - Image displays only a place holder "image_unmoderated.gif"Your posted Images are fine when not logged in
Thanks again !- New users are required to have their images approved before they are displayed to the public. This is due to issues with spammers abusing this forum. There are long time members who are exempt from this restriction.
Hello xray - thanks for taking the time to help get this sorted - (please excuse challenges resizing screen shots)
notice the page you land on is different from my experience
I see my prepaid listed on site under Classic Mobility - Prepaid at Telus.com/my-account
1 - Select Manage prepaid - I get redirected to mobility.telus.com/selfserveam/ConsumerPrepaid.do...2- choose Option to register Credit card
3- select Edit registered credit card details - returns error in shot # 4
4- "Your browser does not reach the security standards required for us to process online payments...."
- Looks like prepaid uses a different page for credit cards. You may need to contact customer service to see if they can do it for you. Who knows how long it may take to fix the web page. I suspect they have a coding error detecting the user agent string from the browser.
I'm on the payment update page now. I don't get the same messge.
Version 96.0.4664.45 (Official Build) (64-bit)I just updated to Version 96.0.4664.93 (Official Build) (64-bit) and no difference. No message for me.
