04-14-2019 03:03 PM
Solved! Go to Solution.
04-14-2019 05:04 PM - edited 04-14-2019 05:05 PM
You'll get the initializing message on screen endlessly when the box has no internet. The "soft reset" requires an internet connection. Your box did not have one in the new location you moved it to. A red X means you now need to replace the box. The reset is a last resort option and should not be done randomly without properly troubleshooting the box first.
04-14-2019 05:04 PM - edited 04-14-2019 05:05 PM
You'll get the initializing message on screen endlessly when the box has no internet. The "soft reset" requires an internet connection. Your box did not have one in the new location you moved it to. A red X means you now need to replace the box. The reset is a last resort option and should not be done randomly without properly troubleshooting the box first.