Telus TV+ on Chromecast with Google TV not playing video

[RS2]

Hi,
I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this?
Thank you for any help.

[WestCoasterBC]

Verify your chrome cast with google tv software is up to date. Uninstall then reinstall the app. Then reboot the device. Sign back in and see if it now works.

[RS2]

Hi, thanks! I have tried that and nothing has worked. I did find out after posting this that 3 very random channels do work and load quickly, but the rest cause the error.
I felt I should also add that it works well on my computer.

[El-Eric]

Hey @RS2 I would double check that you're using your Chromecast with Google TV and not the Google Chromecast or Google Ultra as neither of those devices are supported.

[Bot25]

I have the same issues with my Google Streamer when I tried to watch a movie that I saved in the cloud. When I try to skip my ads, I get the error message ERR_PLAYER_P001. Can you suggest me something?

[TELUS_Support]

@Bot25 Which Google device, specifically, are you using?

[Bot25]

Google TV Streamer Android TV Version 14.

[Bot25]

Google TV Streamer Android TV version 14.

[Vinny1]

Same problem here with google streamer

[Lwells]

Same issue, same hardware.

[TELUS_Support]

@Lwells  @Vinny1  Officially, Chromecast with Google TV is the only Google branded device we support. Google TV Streamer is not yet available for support though we are evaluating it.