03-04-2023 05:45 PM
I can't log in to Telus TV+ on either my iphone 14 or my ipad for the past 2 days. I have tried everything suggested and still no luck. keeps telling me to log in then I log in and again tells me I am not logged in. Groundhog day. Who do I call?
03-06-2023 10:03 AM
Very sorry about that! Give our team a call at 1-888-811-2323 as it may be something associated with your profile that needs correcting by our team!
03-07-2023 12:48 AM
Hi @lp1212
Have you tried logging out of the TV Provider setting on iOS? You can access this via Settings --> TV Provider, and make sure TELUS is unchecked. Then log in manually to the TELUS TV+ iOS app using your My TELUS username and password. There is a discussion of this in another thread: https://forum.telus.com/t5/Optik-TV/Unable-to-login-to-new-TELUS-TV-app-on-iOS-and-iPadOS/m-p/134473
