Forum Discussion

Deepcove's avatar
Deepcove
Neighbour
3 years ago
Solved

Telus TV PVR keeps deleting all recordings and scheduled

We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
  • KHR's avatar
    KHR
    3 years ago

    Hi TVjunkie paulsanderson 

     

    There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi Deepcove Rocky3 

 

We made an update on December 5th that resolves any random deleting of cloud PVR recordings. If you lose recordings going forward (you shouldn't), a back-office agent should be able to restore them. 

paulsanderson's avatar
paulsanderson
Neighbour
3 years ago
Hello, I just lost all my cloud recordings, including scheduled, today (December 12). Even the recording icon has disappeared at the top of the screen. Can this be fixed? I just got the digital box a couple weeks ago and my older pvr isn’t hooked up at all anymore, so it shouldn’t interfere with the new one. Thanks!
  • TVjunkie's avatar
    TVjunkie
    Organizer
    3 years ago

    See my response to KHR

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