Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be watching and the sound starts cutting in/out, and the picture goes blurry. I have a decent internet speed, perform numerous resets, changed HDMI cords, etc.
I have only had Telus for a few months. When this problem started, a tech was sent out and they replaced the modem in the basement. They said there was a “bad connection/broken wire”. Didn’t seem to help at all.
This is beyond ridiculous. I’m basically paying for an Optik tv service that does not work. And when I call, I get someone from the Philippines that speaks very broken English.
Right now I’m wondering how bad the penalty would be to switch back to Shaw. I’m so disappointed in Telus; I wouldn’t recommend them to my neighbour’s dog.
