I wish I could cross-post this on ALL boards, because after over 25 years with Telus, I'm done.
After investigating why my Home Services bill went up $50 in a single month, I found out that it was because the agent who renewed my Home Services in June of this year forgot to update the renewal date on my TV service. All other home services had been renewed to a 2026 date. Well, now my date has expired on my TV service, they have removed all promotions, and am now paying $50 more a month on TV alone. After sending a message to Telus through apparently the only method of contact they now accept, they basically blamed me that I hadn't renewed my TV service and sent me a nice form letter to sign up for another 2 years with no offers, no bonus, nothing. Just hit 'accept', and we'll take advantage of you for another 2 years.
Combine this with the increase in price on my mobility bill after just renewing, the absolute garbage pit their customer support has become, and the quality of their cell service in our area, I'm done. Finally going to cut the cord, use another provider for my Internet, pay the early cancellation fee on my cell plan and move on. I know there really isn't any 'better' option, but quite frankly, anything is better than Telus.
