Sony Bravia TV remote - TELUS controls don't work??

[ron9]

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.

My new Sony remote works fine for everything, EXCEPT for "TELUS controls".

I see the TELUS options in my menu ("Options", "Favorites" etc), but when I try to select any of them, nothing happens(?!).

Any ideas anyone??

Many thanks in advance...

[A-B]

Hmm, that's definitely odd, especially if you followed the instructions. Have you had the chance to speak with our Tech Support team about this?

[ron9]

Thanks A-B.  No, haven't tried contacting Tech Support yet.  What's the best way to do that?

[A-B]

I'll send you a private message with details!

[miglenda]

Hello...I too have a Sony Bravia smart 55" Tv  - Model X85K, and no matter how I try, I can't program my telus Optic control to work...W have an older (10yrs) Bravia in another room and it works find....Help, Please.

Thanks

Best

Michael 

[A-B]

You can try the following steps, and if it doesn't work you can give our Tech Support team a call at 1-888-811-2323 so they can assist.

1. Press and hold both the input and OK buttons on your remote for 3 seconds. The green LED should stay on.

2.  Enter the code 022 using the number pad. The green LED will blink twice and then go off. 

3. Test the mute or volume up/down button. If these work, you're done.