cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Set top box and Samsung TV

TJP_04
Neighbour

I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. I have reset all TV settings through device management but yet they just come back screwed up as they were before after time. I'm in the position of getting a new TV today. Has anyone else have these same issues?

7 REPLIES 7

A-B
Community Manager
Community Manager

That's definitely odd. Are you on the new Optik platform?

Yes I am. I’ve never experienced anything like this. I can’t even watch TV or anything. Sometimes the Samsung apps and movies pop up.

Sent from TJ’s iPhone

A-B
Community Manager
Community Manager

Gotcha. @Optik-Kate is this something you've heard of?

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @TJP_04 are you using the HDMI cable that came with the set up box? 

Yes

Sent from TJ’s iPhone

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @TJP_04 have you tried pairing the TELUS remote to control the TV so that both devices are in sync when they power on/off? Here is a link for the instructions: https://www.telus.com/en/support/article/telus-tv-digital-box-remote

 

I also have a Samsung TV, I find that when I do turn on the TV, sometimes I have to press the "home" button on the TELUS remote (the house icon) after turning on the TV to bring up the Set Top Box home screen. 

That’s exactly what happens. However that’s not the only issue. There are more, such as captioning coming on and off by itself randomly. My picture ratio I cannot change also. It’s just a list of items. Telus tech helped me and it all went well until about an hour later. I think I need a new set top box.

Sent from TJ’s iPhone