10-04-2023 08:54 AM
I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. I have reset all TV settings through device management but yet they just come back screwed up as they were before after time. I'm in the position of getting a new TV today. Has anyone else have these same issues?
10-04-2023 11:27 AM
That's definitely odd. Are you on the new Optik platform?
10-04-2023 02:03 PM
10-04-2023 02:20 PM
Gotcha. @Optik-Kate is this something you've heard of?
10-04-2023 03:02 PM
Hi @TJP_04 are you using the HDMI cable that came with the set up box?
10-04-2023 03:50 PM
10-06-2023 09:43 AM - edited 10-06-2023 09:43 AM
Hi @TJP_04 have you tried pairing the TELUS remote to control the TV so that both devices are in sync when they power on/off? Here is a link for the instructions: https://www.telus.com/en/support/article/telus-tv-digital-box-remote
I also have a Samsung TV, I find that when I do turn on the TV, sometimes I have to press the "home" button on the TELUS remote (the house icon) after turning on the TV to bring up the Set Top Box home screen.
10-06-2023 10:43 AM