Problème avec l'enregistreur télé optik

[Franjoncas93]

Depuis quelques temps, les enregistrements programmés donnent des émissions avec un écran noir sur toute sa longueur, sans sons. Quelqu’un à déjà eu se problème?

[pbsfan]

Apologies... my French is not good enough to reply in French.  I have had that happen occasionally.  Sometimes it was when I recorded something on a timeshift channel (because I wanted to view the program before it would air on the west coast).  Other times it was because I no longer had a subscription to the channel or a preview was ended.  If you're experiencing this on all your recordings, there is definitely something wrong that probably requires Telus tech support.  I often find that reaching them in the online chat at their website is much faster than waiting on the phone.  Hope you get it solved successfully and soon.

[C_Fun]

Avez-vous essayé ces étapes de dépannage ? https://www.telus.com/fr/qc/support/article/my-tv-has-no-video-black-screen
Si cela ne vous aide pas, vous devrez appeler le support technique.

Si vous avez des questions, vous pouvez vous adresser à notre communauté francophone ici https://forum.telus.com/t5/Accueil/ct-p/FR