Previous recorded episode being automatically erased?

[Vewyquiet]

I recorded the first episodes of The Big Bake and Holiday Baking Championship on the Food Network last week, but they've now disappeared and only the episodes that were recorded today are there. I did not delete last week's episodes because I hadn't watched them yet. Very frustrating.

[TELUS_Support]

Hi @Vewyquiet - there is a 90-day period where the recordings are auto-deleted. Is this what you experienced?

[Rocky3]

last week is generally about 7 days.  So the OP experienced what has occurred to others including myself.

May as well mention I am recording a series now and it is all over the place  recording episodes, instead of one after the other, then missing many in between. But this is an old weekly show with seldom a part 2 so it does not matter which one is watched.

[Vewyquiet]

As mentioned above, they were recorded 7 days ago, not 90. So no, not what I am experiencing. And as Rocky3 says, I am also experiencing the recordings for a series being all over the place. Episodes that should record, don't. Then it randomly seems to decide to record some for awhile, then nothing. I never know what I'm actually going to get.

[TELUS_Support]

Gotcha. Have you attempted rebooting your equipment and trying another recording to see if that resolves the issue?

If you'd like, we can pass your info along to our dev team for investigation. Send us a private message and we can gather your account info, thanks.

[Vewyquiet]

I have tried rebooting but it didn't fix it.

[TELUS_Support]

Gotcha. Feel free to send us a private message and we can gather your account info.