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PVR not recording ANYTHING - plus weird error about too many tvs recordings

Joanne_N
Neighbour

Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it's recording, but the PVR red light does not go on and in the PVR menu under Scheduled it shows "Will Record". Bizarre. We have two TVs with PVRs and we've even tried swapping the PVRs to a different TV. Not helping. 

 

We've rebooted everything in the system multiple times and I just went through a reboot of our fibre terminal (with guidance from My Telus while logged in). Did nothing. 

 

We are also getting strange messages when we try to back up on live programs. The error says something like too many tvs in the home are recording or watching live tv. 

 

Help

 

 

22 REPLIES 22

LindaA
Helpful Neighbour
They fixed it remotely thankfully. 👌

LindaA
Helpful Neighbour
I’m thinking I have the older box but they did finally fix it. I’ll look into that though 🤔