10-27-2020 01:20 PM
Intermittently the t.v. picture will freeze and then Optik TV page is shown saying
Television signal has been lost.
To restore service try the following
1. check other channels
2. check your Telus supplied equipment
3. check internet connection
4. Yes restart your Optik digital box
No contact us
If I wait the system restarts and it will be ok for a time 5 minutes or 2 hours then it will do the same thing.
I've reset the PVR
I've unplugged the modem power and coaxial cable
But its still happening.
we have home phone, internet, Optic T.V. and security.
Had to problem with phone, internet or security just T.V.
a new twist it just showed PVR is busy and I was unable to do anything, so I had to reset the Optic Box to gain control.
Any one else experienced this as its now getting annoying!!!
Solved! Go to Solution.
10-27-2020 01:43 PM - edited 10-27-2020 01:47 PM
I assume you're only using a Telus Modem and not your own router in the mix somewhere.
Unplug the modem and wait till it comes back online. Then reboot the pvr wait for it to come back online. Do the same for any other Optik boxes you have restarting them.
If you continue to have issues, it will be a service issue where a tech will need to be dispatched or a hardware issue. At that point you will have to contact telus and schedule a service call.
10-27-2020 01:43 PM - edited 10-27-2020 01:47 PM
I assume you're only using a Telus Modem and not your own router in the mix somewhere.
Unplug the modem and wait till it comes back online. Then reboot the pvr wait for it to come back online. Do the same for any other Optik boxes you have restarting them.
If you continue to have issues, it will be a service issue where a tech will need to be dispatched or a hardware issue. At that point you will have to contact telus and schedule a service call.