Optik TV freezing on channel listing

[El-Eric]

Hi there! 

I wanted to attach this guide for general troubleshooting: Click Here 

If you need further help, please send me a message 😁

[Lyndajgibson604]

Hi. Thank you for your email. Yes I have tried all of this plus two Telus techs on site.

I should have been more specific. It freezes only when I click on the Telus channel listing. I can change between channels no problem but it freezes on the channel listing🤪.

I have a new Frame TV and have done things like cache draining etc.

Thoughts? Ideas? Help please!!

Cheers,
Lynda

[A-B]

Hmm, that's definitely odd. What did the techs say when they were onsite in your home to troubleshoot? are you on the latest Optik experience or have you been a TV customer for a while now?

[Lyndajgibson604]

They switched out the boxes and some cabling. It stopped freezing for a month or two. Now it is back but only on the channel listing page. I could call the help line but I did this before the techs came out and there was no progress except to get the techs!!

Cheers,
Lynda

[A-B]

Gotcha. I understand that @El-Eric is on the case already so I'll leave you in his capable hands!