Forum Discussion

Rocky3's avatar
Rocky3
Guardian
3 years ago

Optik Evolution & TelusTV-21T or new AndroidTV boxes

Is the Optik Evolution & TelusTV-21T (as marked on tuner box) the same animal? I think so, just that only heard Evolution on this forum.   Can this forum ADD Evoultion as a sub catagory so that use...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi Rocky3 

 

Not all customers use a TELUS-supplied set-top box, so splitting things up on this forum that way isn't clean. If your problem is with your Apple TV app, it could apply to folks on both the old platform AND the new platform; and it's all Optik TV.   

 

This is why i'd suggest when talking with tech support (or asking for help here) that you start by identifying what device the issue is with. As with anything, human error is always possible.

Rocky3's avatar
Rocky3
Guardian
3 years ago

As a new customer, how would I know what equipement I have. Have you read the ttile of this thread. Sorry but you do not know what you are talking about. Did I ever mention AppleTV on this forum. The problem is you are giving answers that you are told to give. If it is all Optik TV, then fine, name it 2022 Optik and 2023 Optik. If you have a clue what I am saying reply otherwise bug out.

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    KHR works on the product team and is a subject matter expert on the TV product line. Their question relating to Apple TV was to illustrate support forum best practices to not confuse the product line. With time, and ideally, there won't be much differentiation other than how one chooses to watch the content so there is no forseeable need to create another sub-board. 

    That said, Rocky3, please review our community house rules and refrain from the hostile tone. We take pride in fostering a respectful environment for all members. Everyone is doing the best that they can to understand and help. 

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi Rocky3 

     

    No one is telling me what to respond - I'm just trying to help explain. After this, I'll bug out.  

     

    As for how you would know what equipment you have, there are a few ways:

     

    1. Look on the underside of your equipment for a model#

    2. Check your bill - any equipment rentals will be on there - it should appear as TELUS TV Digital Box Rental - Optik TV

    3. You can look at your devices in the TELUS Connect app - they appear as TELUS TV Digital Box

     

    TELUS TV Digital Box (name) and TELUSTV-21T (model) should both be well known reference points for technical support agents.

     

    Have a great weekend!

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