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No sound

The_Environment
Neighbour

This has been happening for a few months, numerous times a week.  I will turn on the TV and there will be no sound when trying to watch cable.  I have to completely reset the box each time.  Since Telus will charge if it is a problem on my end I am wondering if there is anything that I can troubleshoot before I have them come out.

2 REPLIES 2

WestCoasterBC
Community Power User
Community Power User

How do you have the box hooked up to the tv? HDMI only. Do you use a sound bar?

Hooked up to the TV, HDMI no sound bar