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07-09-2023 10:36 AM
Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
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07-09-2023 10:44 AM
There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
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07-09-2023 10:44 AM
There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
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07-09-2023 11:50 AM
Any regrets switching from the legacy equipment to the new?
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07-09-2023 06:35 PM
No regrets yet. Too early to fully assess as I got the box only 2 days before.
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07-10-2023 08:47 AM
Are existing customers able to upgrade to the new box yet?
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07-10-2023 08:50 AM
Were you able to switch to the new box as an existing customer?
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07-10-2023 11:14 AM
Yes, I am able to get the new digital boxes. You need to talk to Technical Service, who verifies your internet connection and transfer call to Customer Service, who will send the box to you.
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07-09-2023 06:38 PM
I want to wait for a couple of days before to give Telus a call as I had received the new boxes only 2 days before. Thank you for responding
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07-31-2023 10:21 PM
For past 2 weeks the the new boxes had buffering issues and finally decided to give up and use AppleTV 4K box. No issues with Apple TV. The customer service sending the PVR and the associated boxes. Really bad.
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07-10-2023 04:44 PM
Hi @xmldba , if you long press the recording button, it should bring up recording management. If, instead, you are getting a screen that prompts you to subscribe to cPVR, then it means you currently do not have it in your package.
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07-10-2023 04:59 PM
Hi Kate,
What I get is ‘Recordings are not currently supported in Telus TV+’. I called Technical Support and they informed me that it is not completely implemented and would take couple of days more.
Thanks.
What I get is ‘Recordings are not currently supported in Telus TV+’. I called Technical Support and they informed me that it is not completely implemented and would take couple of days more.
Thanks.
