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Mute stops when paging in guide

Friendly Neighbour
I have a Slimline 2 remote. Had it for years. Has worked fine for years.

Suddenly a bug has developed that when I mute the tv, go into the guide and then scroll the guide the volume returns.

It never goes the other way with a wayward muting. Just unmuting. And just in the guide as far as I can tell.

Sometimes it take a few page scrolls in the guide, sometimes just one page. Up and down.

I’ve reprogrammed the code for my sound bar into the remote, but no change.

Nothing has changed in my setup, remote hasn’t been spilled on, etc. it just happened on its own.

Any ideas?

TELUS Team Member
TELUS Team Member

Hi PoCoGuy, 

Do you happen to have the original TV remote (vs the Optik remote)? Could you try to see if this issue occurs when you use the original TV remote? If the same issue does not occur, then it could be that your Optik remote has malfunctioned and needs to be replaced.