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Missing Channels

pverdin
Just Moved In

Since Friday evening, I have lost 26+ channels from my Optik lineup, suddenly I am no longer subscribed.

 

No notice, no email, no warning and yet my bill is still the same.

 

The on-line agent appears to be offline, and the offices are closed for the weekend, so Telus what the hell?

2 REPLIES 2

FuzzyLogic
Community Power User
Community Power User

This should work:

 

TELUS Home Services in AB & BC

Monday to Sunday: 9am to 7pm

24/7

Thank you for that, I had been all over their site including "Contact Us" and did not see it.

 

Apparently a system upgrade as occured updating Theme Pack which messed up my channels, most have been restored with the help of the Telus Rep.  No notice at all of this upgrad.