Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Missing on demand content

We were just about done watching Fboy island on demand (city TV) and now it’s only showing episodes one and two. So dissapointing as we only had episode 10 left to watch. Are we out of luck??

Pitcher23 by Just Moved In
  • 6 replies
  • 0 kudos

Managing Optik TV online

I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme p...

BZoob by Just Moved In
  • 2 replies
  • 1 kudos

Interest issue

Anyone else having internet issues? The whole day the internet hasn’t been working even though wifi-6 shows a green light and all my devices are “connected” but it doesn’t actually work. I’ve tried to restart it a couple times but still nothing. Some...

Doi by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Optik TV via laptop

Last few days the online version has been buggy. Was working and now will not accept a command to play a show live or recorded. I can record the show I want to watch, it just will not play live or recorded. This is all channels at current time. When ...

Rocky3 by Rockstar
  • 8 replies
  • 0 kudos

Channel access

We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...

dw12345 by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Looking to add Hollywood Suit

I've quite enjoyed the Hollywood Suit free preview available over the holidays and am hoping to add it to my Optik package to continue using it after January 5. When I search for it to add to my package, the only 'Hollywood Suit' I see says it is 'On...

Series Recording Fails

I am able to set a Series to Record, however not all episodes are recorded. The missing episodes seem to be random. It seems that this is an issue since the inception of the Telus digital TV boxes....is it going to be fixed?

jnairn by Neighbour
  • 4 replies
  • 0 kudos
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