Managing Optik TV online

[BZoob]

I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme packs we have, nor can I do anything with this app...frustrating as a new customer.

It seems my security system is not accessible through Mytelus app either?

[RobG3987]

I too have the same frustration with both the app and webpage not being able to manage package selections.
I recently reached out to Telus via Messenger and eventually received a response with a totally different link for managing my subscriptions.
Seemed to work,, I could at least see what I had and what was available to choose.
However I didn't actually make any changes, so I can't confirm if it actually works 😞.
Why they just don't fix the app and web page functionality is beyond me.

[A-B]

Hello. Just following up on this. Are you still experiencing this issue?

[SeamsToBeSunny]

I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. Problem is continuing

[TELUS_Support]

There may be an issue with your profile in the system. Send us a private message and we can discuss further, thanks!

[SeamsToBeSunny]

Issue seems to be resolved. Can now manage Optik tv

Thanks,

Deborah

203891788

[SeamsToBeSunny]

Issue seems resolved

[TELUS_Support]

Awesome, thanks for letting us know. 

[SeamsToBeSunny]

Issue seems resolved

[SeamsToBeSunny]

I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message.