cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Managing Optik TV online

BZoob
Neighbour

I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme packs we have, nor can I do anything with this app...frustrating as a new customer.

It seems my security system is not accessible through Mytelus app either?

9 REPLIES 9

RobG3987
Ambassador
I too have the same frustration with both the app and webpage not being able to manage package selections.
I recently reached out to Telus via Messenger and eventually received a response with a totally different link for managing my subscriptions.
Seemed to work,, I could at least see what I had and what was available to choose.
However I didn't actually make any changes, so I can't confirm if it actually works 😞.
Why they just don't fix the app and web page functionality is beyond me.

A-B
Community Manager
Community Manager

Hello. Just following up on this. Are you still experiencing this issue?

I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. Problem is continuing

 

There may be an issue with your profile in the system. Send us a private message and we can discuss further, thanks!


Need to private message us but don't know how? Check out this step-by-step guide.

Issue seems to be resolved. Can now manage Optik tv
Thanks,
Deborah
203891788

Issue seems resolved

 

Awesome, thanks for letting us know. 


Need to private message us but don't know how? Check out this step-by-step guide.

Issue seems resolved

 

SeamsToBeSunny
Organizer

I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message.