I have tried getting through to a person, but to no avail...
I had previously logged a complaint about the my Business TV invoice. The original account number for TV that I was given was 2400XXXXX. TV service started on May 16th, and checking regularly, the account showed no balance. On July 12th, I received a paper invoice for 2400XXXXX, which was not an account that showed in my portal, so I had no prior knowledge of this account (even the phone number is incorrect on the invoice).
To make matters worse, it showed a balance of $851.42, due to the person who set up the account, adding almost every theme pack available, unbeknownst to me. Upon contacting help on July 12th (Kevin, no last name given), he was supposed to call me back after clearing this up, but to date, I have not heard back from him; the correct account has been added to my portal, but it appears that the balance is still showing the exorbitant amount.
