February
Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encountered. Please try again…”. Works fine on my iPhone, but won’t work worth beans on up to date iPad mini 4. Have tried multiple restarts, install/delete of app, etc.
February
Would you know which version of iOS your iPad mini 4 is running?
February
15.7
February
Thanks! I'll try to find out why this is happening from our dev team. Stay tuned!
February
A couple of things to try:
1. Update to iOS 16
2. Turn off the TV Provider login (Settings --> TV Provider, make sure TELUS is unchecked)
February
iPadOS 16 isn’t available for iPad mini 4 yet. I’m as up to date as I can possibly get.
February
I’ve tried logging out and unchecking tv provider already too
February - last edited February
I heard back from our support team and the feedback I'm getting is that as it stands, the issues you've described are just a bit too general to get to a root cause. Can I trouble you connect with our tech support team who can cut ticket which includes more granular details (like your account info):
Phone: 1-888-811-2323
Live Chat: www.telus.com/contactus (type "agent" when greeted by the virtual assistant)
February
February
I am having issues, ever since this Optik TV update to TelusTV+... My gosh.. .frustrasting!!! I can open the App, choose from the Guide, click on the channel I want to watch... and "Playback Error" message, shows up.
February
It is beyond frustrating. Tech support just suggested I watch tv on my iPhone (where the app seems to work) and give up on my iPad. Useless. Thinking it’s time to switch providers.