I am currently a Shaw/Rogers customer. I have TV/Intenet/Home Phone service. My hardware is reaching end of life and I need to upgrade.
I called you today because I noticed you still had Black Friday deals for new customers.
I spoke to an agent a few minutes before she told me she had to open up a support ticket and call me back. A support ticket? I was looking for information. I was so confused. I am a potential new customer and you need to contact support to give me information?
She made some confusing remarks about copper and service speed. I asked her to assume my address qualified for your service because all I wanted to do was compare prices and service.
The agent didn't seem to understand how off the rails the conversation had gotten. I kindly asked her to allow me to speak to someone else.
After being on hold for a second time I gave up. I spent 53 minutes on the phone and got NO information. Can you be less serious about getting a new customer?
Your onboarding process is lousy. If your service is this bad just getting information I'd hate to be a customer with a support issue.
I'll stick with Shaw/Rogers. The call I made to them was short, specific and informative.
You can keep your "free" TV or xbox. The hassle isn't worth it.
