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Cannot customize channels online?

SLS
Just Moved In

This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.

2 hours on the phone with Telus. Another hour on the website.

Why, at the very last minute of trying to customize channels, does it keep saying "looks like something went wrong. Please try again". 

Is Telus punking me?

I stupidly told the customer service agent who finally answered after an hour and half that I thought I had it figured out (the site had actually let me in and "confirmed changes). So I let her go. Bad move. No changes happened and now I cannot even get that far.

What is going on with this site??

1 REPLY 1

Rocky3
All-Star

I spent some time on a chat with Ai and then a real person, who like here wanted my account info. But when I said no thanks she admitted Ai had routed me to accounting and I need tech support so she was going to forward my info.

"looks like something went wrong. Please try again". 

This has been about a month now, totally unable to access my Optik TV when logged into My Telus. All my other services, cell, home phone internet is no problem.

I have been trying to confirm what I have based on posts on this forum Anyone else unable to access their manage Optik services to see what your plan incudes?