Forum Discussion
Cannot Sign into Telus TV+ (Error 404-3304) Login Error
Hello, I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices. I know I am using the correct ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Bindon , can you send me a private message with the email address associated with your account? Also, when did this start happening?
Hey Kate! Just sent you a reply. I just opened my account this past Friday, so this has always been happening.
Thanks!
- Optik-Kate
Thank you for the clarification, I passed your info to our back office for further investigation. Will update here when I hear back!
- I have the same situation. Can you help me?
- I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.
I know I am using the correct username and password, because if I type the wrong password it says 'Password incorrect, 5 attempts and account is locked for 1 hour'. When I type in the correct password (that grants me access to MyTelus, TelusConnect etc.) it says login error 404-3304 contact TV support.
I get the sense that there is some sort of account synchronization problem (because I can log into all Telus logins, except related to TV+), however customer support has no idea, and just drops my calls or transfers me to their 'superior' or 'specialist' and they aren't helpful either. I was on the phone for 3 hours yesterday and am losing faith.
Does anyone know of any solution? Thank you very much.
- Optik-Kate
Bindon, can you check if it's working now?
Yes! Thanks so much!
