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BBCFHD
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04-30-2021 01:27 AM
Is BBCFHD off the air? It shows up in my Sudscribed channel guide, but is black when I go there.
13 REPLIES 13
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04-30-2021 10:08 AM
Channel number?
NFtoBC
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04-30-2021 11:50 AM
Channel 551.... BBC 1st HD
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04-30-2021 01:01 PM
Now it’s gone completely, even from the guide! It’s supposed to be part of our TV package.
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04-30-2021 05:10 PM
Back on the guide, but says I’m not sudscribed. We should be.
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05-09-2021 12:47 PM
I am having the same issue. Telus website says this channel moved to Good Times theme pack (now renamed). I have the Good Times pack but it says I am not subscribed to that channel. I have reset my cable box to see if channel 551 shows up but to no avail.
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05-09-2021 06:47 PM - edited 05-09-2021 07:51 PM
Thanks for replying. We’re paying for the “Good Times” theme pack( or whatever it’s called now), and we’re still not getting the channel, and its not even on my Subscribed Channels guide now.
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05-10-2021 06:46 PM
Please reach out to our support team to help with this issue. (Call 1-888-811-2323. You can request to get a call back so that you don't need to wait on the line and you will not lose your spot in the que!)
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05-11-2021 12:29 PM
Thank you for the reply, I did contact the support team over a week ago regarding this, I even sent them the website link to where it said what theme pack the channel was moving to. As of this date, it hasn’t been corrected nor have I heard back from anyone at Telus on how they are going to fix the issue.
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05-11-2021 09:12 PM
Ok, just checked my Optik theme packs and channels, and no “Good Times” theme pack. Anyone know what it’s called now?
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05-12-2021 11:47 AM
It’s now called Laughs & Cheers
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05-12-2021 02:04 PM
Thanks Moose. I have Laughs and Cheers in my package, but it doesn’t list BBCFHD in that theme pack. What gives?
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05-12-2021 09:44 PM
I talked to a supervisor at Telus today, and they couldnt understand it either. Seems the Telus Optik internet update pages aren’t “ up to date”. BBCFHD is in the “Nature and Civilization ” pack, not “Good Times”, now “Laughs and Cheers”. They made me a deal to add BBCFHD to my package, and rebate me the charge.
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05-13-2021 11:49 AM
Interesting. Thanks for update 65Val. I will call Telus today and see if I can talk to a supervisor and have the same done for my package.
