10-22-2023 02:24 PM
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording.
I’m now 6 months in and how many improvements? From what I can see – Just one! Extending cloud recording retention by just 15 days from 45 to 60. Why? Telus said “The plan is still 90 days, we're just making incremental changes to make sure nothing goes wrong” Well in that case, why not extend it to 90 now? Probably show the same result? Even 90 days is ridiculously short.
A TV guide – Should display New, Repeat, Live. It may be supplied by a ‘3rd party’ but 6 months in and still without. Why?
Single Recording – Still don’t have the ability to extend the recording time. Crazy. Means you have to record the following program too just in case it overruns. Why?
Telus (temporary) response was supposed to add 1 hour (3 hours for tennis) to all (?) live broadcast sports. Well if we can’t even tell from the TV Guide what is a live broadcast this is guesswork and appears to be intermittent anyway... e.g. No longer working for the LPGA (Golf). Why?
Series Recordings – A complete disaster. May or may not work, even on the same channel. Might just disappear, not record some programs in the same series. Of course we can’t add any recording time so forced to record the following program for overruns manually, which totally defeats the object anyway. If it does work, it only records on the same channel, useless for sports that often show the same series broadcast across different channels.
In the ‘good old days’ with my previous provider you would just select a ‘Series Recording’ add any additional time and it would record across any channels the program was broadcast. Done! You could also see all your series recordings in a list, prioritize these, delete, amend etc. Basically this was a similar 4k system with cloud recording. Oh and NO retention limits on recordings…
Now if I wish to record a 4 day golf tournament with Telus I have to:-
So 6 months living with it, spending hours reporting issues on the Community Forum, looking for solutions etc. etc. and what is the general feedback from Telus? “Thanks, it’s been logged, forwarded or noted; it’s coming but can’t give any timeframe etc”. As a side note, how much time did I have to spend on a community forum with my previous provider over 20 years… NONE! It just worked!
This release is clearly so far off being a stable, reliable, functioning, user friendly system I cannot fathom how on earth how this was allowed to be distributed to the public. It’s not even close to a Beta release.
So six months of use and no real improvement. At this rate it’s going to take years to even come close to the competitors. Let’s not forget, in the meantime, we are full paying customers!
The damage this release has done to Telus’s reputation as a provider must be massive. I’m guessing it might not be obvious now with suckers like me signing up (oblivious to the defects) but wait till the 2 year contracts start to expire and see how many will be itching to sign back up…
Maybe it’s just me and everyone else is happy, but I’m close to throwing in the towel. I don’t think this post is unreasonable or untruthful? If I’m wrong (Telus) please let me know.
Way beyond due Telus, enough banter - Let’s see some real improvements!
10-26-2023 08:01 AM
10-27-2023 10:31 AM
Hi @MrSL, I am categorizing your feedback and sharing it with the team, but you already knew that. Not sure you want to hear from me again, but I thought I'd clarify that it's difficult to provide concrete dates because development timelines change all the time. I'd rather provide the neighbourhood with an update after the fix is launched, at least it will be a pleasant surprise than to provide temporary false hopes!
@RobG3987 The research survey isn't focused on PVR and guide because we're aware of the issues (thanks to everyone's feedback on the neighbourhood) and are working on resolving them. The purpose of the survey was for design feedback for the future state of things to come. Thank you for your participation.
10-29-2023 02:01 PM
It's not personal. You sound like a wonderful person! It's TELUS and this hopeless TelusTV-21T system.
After 6 months I'm (and I'm sure all the other poor customers) still waiting on any update that works! Beyond frustrating!
I'm really pi**ed this morning... Having manually recorded the last 3 days of the LPGA Maybank golf tournament - 6 hours per day, I managed to watch all 18 hours, excited to watch the finale this morning...
It apparently recorded and I tried to watch it via the telustvplus webpage on another tv but the playing of the recording wouldn't play, it just hung on a blank page with a circle going round and round so gave up. An hour later I tried to watch it via the TelusTV-21T STB on my main tv but the recording was no longer listed! Rebooted everything, but it didn't return. Before I managed to watch it on 'replay' noticed the result so no point now... Another colossal waste of time, just like this system! 😠
10-29-2023 07:45 PM
12-03-2023 05:15 PM
10-29-2023 08:10 PM
Oh, the icing on the cake.... I had also gone through the laborious task of manually selecting and recording the Ladies Euro Tour Golf, Aramco Team Series also on the CH925: Golf Channel. Guess what, no hour added! 😡As I had already added so many recordings after after each episode it's very hard to tell "what-is-what" and I didn't record the following program, so missed the conclusion of the final round...
Of course if 'Series Recording' and adding extra time was a working option, I wouldn't have missed anything!
I think the only option for me is to record every single program on the Golf Channel from Thursday till Sunday night, every week, so I don't keep missing out. Let's see what that does to the TELUS 'Cloud Storage'
12-03-2023 05:14 PM
12-04-2023 07:14 PM
Hi @Flash54321
Is there a specific feature that you're looking for more detail on? Some things are more concrete than others and we may be able to share some details.
December
10-29-2023 08:33 PM
Hi @ness, I couldn't agree more! This system is a complete and utter joke. Paying $$$ for a system that, well, I frankly can't believe was ever allowed to be released! I had used the (what was Shaw) equivalent system, STB with cloud recording and guess what, it all worked! Six months using the TELUS equivalent and not only are there more problems than I could list, absolutely nothing has changed during the last six months! Oh, to be fair, they did increase the recording retention from 45 days to 60 🤣. TELUS clearly don't give a cr*p about their paying customers and giving value for money. Just waiting for more oblivious suckers to sign up for a 2 year contract... I will never, ever, ever, trust TELUS again.
10-30-2023 12:58 AM
12-03-2023 05:06 PM
December
Hi @Flash54321 sounds just like my interaction with the salesman. Promised the world but delivered nothing!
Pity because their fibre optic internet is outstanding. I am still counting down the days till my contract expires, the TelusTV-21T system is lacking in so many areas and I suspect that although development is ongoing it's probably going to take years. As a full paying customer we should be getting at least somewhere close to what others are offering, or at a seriously marked down price.
As internet and TV is closely bound together, i.e you can't get Shaw/Rogers TV with Telus internet then I am and have been deterring others to switch. At the end of the day, most people want a reliable and function TV system that just works. It should have been withheld from release and not inflicted on users till such time. I suspect all the negative impact & publicity from this release is going to have a huge negative impact on the company.
I will not recommend and I will never trust Telus on 'face value' ever again...
December
December
Hi @Flash54321
You should absolutely be able to set, manage and edit recordings from the TELUS TV+ app for both the new and legacy Optik TV platforms. If you cannot - you may need to talk to a technical support representative.
September
you can get shaw rogers tv with telus internet/. I was told by shaw last week. It depends on the area you are in. I am in Mission/Abbotsford and in this area . Yes you can have shaw tv with telus internet
September
Well yes of course you can (providing the respective services are available in your area). Nobody said you couldn't
You will just pay ALOT more as you will loose the bundle discount.
I originally looked into it and when I priced out the internet from Telus and TV package from Rogers it was way to much that way.
I'd just try an IPTV package instead at that point.
September
Same price with shaw....no increase...just different product used
September
Mr SL was saying you could not get Shaw TV with telus internet. I was just adding new info that it is possible with no increase in price. You keep the channel package with shaw. They send a tech to add the new equipment.
September
You can get Shaw tv with telus internet. Just spoke with shaw agent the other day. Depends on area you are in the Lowe mainland. I am in Mission/Abbotsford