why the remaining minutes are not been added after renewing my prepaid plan.

[liyan]

We suppose pay for the minutes used, why all the remaining minutes & MSGs are removed after auto renewing the plan. 400 min & 400 MSG --one year

[NFtoBC · Accepted solution]

I see nothing in the Terms and Conditions indicating  minutes or texts will carry over from one plan period to another. Years ago they did on plans where you topped up the dollar amount on your plan, and consumed minutes by paying for each one used. This led to some folks who had a phone for emergency use only, accumulating sizeable balances, and was a liability to Telus to continue to manage. They switched to the current plans instead, which expire and renew.

[polecat]

@liyan  You have a $100 365 day plan 400 calls 400 messages. Unused calls etc.do not carry over from one year to the next. 30$ 30 day plan same thing. you are buying 30 days at time on prepaid.

[NFtoBC]

@polecat 

  Thanks! If I recall you are a regular user of the annual subscription, so your clarification is invaluable!