I am currently with Telus (home internet and mobile). My mobile contract ended and I decided to get a new plan and a new phone for Black Friday this week. I went to three different stores and talked to three different employees and they all gave me different prices…. They all said the same thing that they were giving me the best deal that they could, and they’re here to help me. The plans they offered me were either the same price or higher than what I am paying now. When I go into the Telus website and look at plans, they go from ~$60, The plans I was getting offered (the same plans mentioned above) to me were $75 and higher. Not once did they offer me the cheaper plans until I pointed it out. I was trying to get my partner on a family plan to save a bit of money as well and some of the salesman told me it wouldn’t save any money and that I couldn’t do it and some of them said I could do it, but it wouldn’t be worth it, very confusing… also I never agreed to any of the plans that they offered, but I just looked at my Telus account and it says that my order has been approved and my new phone is on the way with the new plan. I’ve tried to call Telus and get a call back because nobody is answering me and I’ve been waiting for the last two days on a call back.
I’ve been with Telus for a while and I think it’s time for me to change to a different provider.
